Deleting your account

You can close your Betts Insure account yourself, at any time, from inside the app or your portal. You do not need to ask us and you do not need a reason.

How to do it

1. In the Betts Insure app: open Profile, scroll to Close my account, then type CLOSE to confirm.
2. In your portal: sign in at bettsinsurance.com/portal/profile and use Close my account.

If you cannot sign in, email info@thebettsinsurance.com from the address on your account, or telephone +232 33 918 918, and we will close it for you. We will ask you to confirm your identity first so that nobody else can close your account.

When we cannot close it straight away

Three things stop an account closing, and the app tells you which one applies to you:

• Money in your wallet. Withdraw it first. We will not close an account that is holding your money.
• Cover in force. An insurer has to be able to identify the person it is insuring. Cancel the policy under My policies, or close your account once the cover has expired.
• A claim still open. We have to settle or close the claim first.

What is deleted

As soon as the account closes, we delete your sign-in, so nobody can get into the account again. We erase your name, email address, telephone number, postal address, date of birth, occupation and any identity number you gave us. We delete the registration that lets us send notifications to your phone, and we withdraw every marketing permission.

What we keep, and why

We keep the record of any policy we issued you, any claim you made and any payment that passed between us. We are not free to erase these. The Betts Insurance Limited is licensed by the Sierra Leone Insurance Commission (SLICOM), licence number IC021, and an insurer must be able to show the record of the cover it has written and the money it has taken and paid. Those records no longer carry your contact details once your account is closed.

How long we keep them. Six years after you stop being our customer, in the spirit of the National Data Protection Policy, after which they are destroyed. Technical logs are kept for a short period only. Everything listed above under “what is deleted” goes immediately, not after six years.

It cannot be undone

Closing an account is permanent. If you want cover with us again afterwards you are very welcome, but you will register as a new customer and you will not see your old policies in the app.

If anything here is unclear, please ask us before you close the account. Telephone +232 33 918 918 or +232 71 918 918, email info@thebettsinsurance.com, or visit us at 7 Scan Drive, Off Spur Road, Freetown.