Closing a partner’s access

This page is for the agents, brokers and Betts Kompin partners who use Betts Connect or the Partners Gateway. You can ask us to close your access at any time, and you do not need to give a reason. If you hold cover with us yourself, see deleting your customer account instead.

How to ask

1. In the Betts Connect app: open More, then Close my access, and send the request.
2. On the Partners Gateway: sign in at bettsinsurance.com/partners/messages and send us a message asking us to close your access.

If you cannot sign in, email info@bettsinsurance.com from the address we invited, or telephone +232 33 918 918. We will confirm who you are before we act, so that nobody else can close your access, and we will tell you by message and e-mail when it is done.

What we delete

• Your access to Betts Connect and the Partners Gateway. You can no longer sign in to either.
• The registration that sends your firm’s notices to your phones.
• Your sign-in itself — unless you also hold cover with us under the same e-mail address, in which case your customer account stays open and only your partner access goes.

What we keep, and why

We keep the record of the business you did with us: the quotes you gave, the clients you registered, the policies you sold or looked after, the claims you notified, the commission you earned and the payments made to you, and the messages between you and us, together with your firm’s agreement and licence details. The Betts Insurance Limited is licensed by the Sierra Leone Insurance Commission (SLICOM), licence number IC021, and an insurer must be able to show who arranged each policy and what commission it paid. We keep these records for six years after our relationship with you ends, in the spirit of the National Data Protection Policy, and then destroy them.

Before you ask

• Commission. If you are your firm’s owner, withdraw any commission in the firm’s wallet first — only an owner can withdraw it.
• Your firm’s agreement. Closing your own access does not end your firm’s agreement with us. That ends under the agreement’s own terms; talk to us if that is what you want.
• Your clients. Their policies and claims carry on as normal, and they can still reach us directly.

Coming back

Closing your access is permanent, but we can invite you again later. You would sign in afresh; the business you did before stays on our record.

More about how we use partners’ information is in our privacy policy. Questions: telephone +232 33 918 918 or +232 71 918 918, email info@bettsinsurance.com, or visit us at 7 Scan Drive, Off Spur Road, Freetown.